Under the Equal Opportunity Act 2010 it is against the law to discriminate against people in the provision of goods and services, including public transport.
People with disability can experience significant barriers to using public transport including:
- timetables that are not accessible
- no lifts or ramps to access train stations
- no clear signage available for people with vision impairment
- limited access to multipurpose taxis.
The federal Disability Standards for Accessible Public Transport (Transport Standards) came into effect in 2002 and set out minimum accessibility requirements for public transport providers and operators.
Find out more about the Transport Standards.
Are there any exceptions to the law?
The Equal Opportunity Act 2010 includes some exceptions, which mean that discrimination will not be against the law in particular circumstances.
Positive steps can also be taken to help disadvantaged groups using special measures, which is not discrimination under the law.
If an exception or special measure does not apply, in some circumstances an exemption from the Act may be sought from the Victorian Civil and Administrative Tribunal (VCAT).
Transport operators and providers are required to comply with the Transport Standards to the maximum extent possible, without involving unjustifiable hardship.
Make a complaint to the Commission
If you think you have been discriminated against, sexually harassed, or vilified, contact us and talk about your concerns. Our dispute resolution service is free and confidential. We can send you information about the complaint process and if we can’t help you we will try to refer you to someone who can.
To make a complaint:
- contact us by phone, in person or email. We also have a free interpreter service
- submit your complaint online or download our complaint form (DOC, 230KB)
- chat to us online
Find out more about making a complaint.