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How the Commission can help

The Commission provides many services to help you understand your rights.  

Telephone Enquiry Line

The Enquiry Line provides free information on discrimination, victimisation, sexual harassment, racial or religious vilification, equal opportunity and the Charter of Human Rights and Responsibilities.

The Enquiry Line can be contacted by calling 1300 292 153 or (03) 9032 3583 on weekdays from 9am–5pm. For more information see Contact us.

Email and chat

You can email enquiries@veohrc.vic.gov.au or live chat with a Commission staff member weekdays from 9am to 5pm.

Lodge a complaint online

Alternatively, you can make a complaint online. or download the complaint form and post it to the Commission.

Speak with an Aboriginal worker

If you would prefer to speak to an Aboriginal worker you can contact Melanie Fraser directly on (03) 9032 3451 or by email at melanie.fraser@veohrc.vic.gov.au

Dispute resolution service

There is a free, fair and timely dispute resolution service if you have experienced discrimination, sexual harassment, vilification or victimisation. See Information on making a complaint.

The Commission does not handle individual complaints related to the Charter of Human Rights and Responsibilities. If you have a complaint about breaches of the Charter you can contact the public authority responsible for the actions in the first instance. You may also be able to make a complaint to the:

•    Victorian Ombudsman in relation to most public authorities
•    Independent Broad-based Anti-corruption Commission in relation to police misconduct

Education, training and consultancy services

Education, training and consultancy services on equal opportunity, human rights and responsibilities under the law are also available. Find out more about education and training.


You can receive regular updates about the Commission's work, training workshops and new developments by registering for our free eupdate service.

If you would like to keep up to date with Aboriginal rights issues and the Commission’s Aboriginal community engagement activities, subscribe to Rights Yarn Up or contact Melissa Saunders, Indigenous Policy and Projects on (03) 9032 3426 or by email at melissa.saunders@veohrc.vic.gov.au.