Submission to Victorian Government on the Taxi Inquiry final report - Jan 2013

The final Taxi Inquiry report Customers First: Service, Safety, Choice, was tabled in the Parliament of Victoria on 12 December 2012. This long awaited report of the Taxi Industry Inquiry makes 139 recommendations to reform the taxi industry to improve the way taxis are licensed, operated and regulated.

The Commission's submission to Government on the recommendations in the final report focuses on the need to improve the poor standards of service to people with disability, including unacceptably long wait times or non-attendance, a need for improved driver training, and safety issues.

The submission refers to the Commission's Time to Respond reports, as well as previous submissions (July 2012 and June 2011) made to the Inquiry.