Resolving complaints quickly and fairly is good for organisations. If left unaddressed, discrimination and sexual harassment can lead to increased absenteeism, low morale, reduced productivity and high staff turnover.
Developing policies and procedures
There is no one ‘right’ procedure. Employers should develop a complaints procedure to suit their organisation’s size, structure and resources as part of an equal opportunity policy. This could include having both an informal and a formal process for dealing with complaints.
Complaints to the Commission
Complaints that cannot be resolved internally may be lodged with the Commission. We attempt to resolve matters through conciliation.
Everyone in an organisation should be aware of the process for resolving complaints. Managers should be trained so they understand the issues involved and can make informed decisions at each stage of the process.
The Commission provides training and advice to help employers develop and implement effective complaint handling procedures.