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Come in, we're accessible: improving accessibility in retail and hospitality


Information for landlords, business owners, managers and shop staff

Nearly 800,000 people move around the City of Melbourne (including the CBD) every day. The City itself has a resident population of 23,000 and around 18 per cent of Victorians have a disability. While not all people with disability may experience barriers to accessibility, potentially around 140,000 daily visitors and 4,000 city residents could benefit from a fully accessible environment. Other local council areas similarly have large populations of people with disabilities. A fully accessible environment is one where all consumers can easily access premises, goods and services.

Inaccessibility has a negative effect upon businesses and the economy when customers who could be accessing goods and services, may not do so if faced with accessibility barriers, be they physical, communicational or attitudinal.

Quality service is one of the most important things you can offer your customers. Providing access to your shop or building, and services, is the cornerstone of ‘good business’. If your business is not accessible, people may avoid using it and tell others about their experiences.

Not providing access to your premises and services may be unlawful under the Equal Opportunity Act 2010 (Vic) and the Disability Discrimination Act 1992 (Cth).

More information

For more information about this project please contact us at [email protected].

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